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All sales are final when the birds are shipped. There are no returning the birds. We recommend adding insurance to your order and priority express has a $100 claim coverage without insurance. Immediate inspection is necessary to insure damage didn't occur during shipping and the birds are alive at delivery. If the bird dies during shipping you can file a claim thru USPS only if there is damage that caused the death or a bird is missing, and we can help with the process. We only have a live guarantee within the USPS guarantee shipping day timetable. If shipping takes longer than the USPS guarantee day and time, we don't guarantee live delivery and will have to file a claim with USPS if a bird dies on delivery. We highly recommend delta airlines and/or spee-dee delivery where available for 1 day delivery.