How do I return an item?

All sales are final when the birds are shipped. There are no returning the birds. We have a 24 hour limit of notification, after deliver of the birds, of any death at the point of delivery, specified on the order. Immediate inspection is necessary to insure damage didn't occur during shipping and the birds are alive at delivery. We will replace the dead bird or refund the cost of the bird one time, but not the shipping cost. We have a live guarantee within the 1-2 business days delivery schedule.

Basils Ducks LLC
4751 Coolidge Ave
Plover, WI 54467